Reasons. If you could put in one word what makes employee training pay off, that would be the word. As humans, if we have enough reasons we can do the most incredible things.
(more…)The Strengths-Based Approach to Managing Teams
In every organization, giving employees a chance to do what they do best has significant impact on business results.
(more…)The Leadership Approach Managers Should Avoid
“One size fits all” – using the same leadership style in every situation and for everyone in a team. This should be avoided because at any point in a team, individuals are at different developmental levels. Hence managers should vary their style of leadership based on each individual’s developmental level. This approach, developed by Paul Hersey and Ken Blanchard, is known as situational leadership.
(more…)The Effectiveness of Self-Paced Learning
Employees have different learning styles. There will always be ones that understand a concept quicker and ones that need more time, ones that skim and ones that scan, ones that are night owls, and those that are early birds. At the core of these styles is pace. Very important and so is its control.
(more…)2 Major Reasons Companies Die
There are two major causes of business failure that result in closure or bankruptcy. The first is a company’s inability to sell its products or services, and the second is a company’s inability to get paid on time, which leads to it running out of money.
1. A company’s inability to sell its products or services: Nothing happens in a company until a sale takes place and the sales person brings in the money that everybody can live off. (more…)
The Cost of Poor Service
Poor customer service creates a leak in your organization, causing potentially loyal customers to slip away. In other words, poor service will cost your organization money. Lots of money.
You incur this cost in two ways . . .
- Your customers won’t come back
- Your customers won’t recommend you to anyone
So where is all the lost money going? (more…)
Building Profitability in a Service Organization
If there is one strategy tool for building profitability in a service organization, it is the service-profit chain.
This ‘chain’ works based on the natural concept of chains which is that a chain is only as strong as its links. Hence, to make a chain strong, all the links must be made strong. Conversely, if any link of a chain is weak, the whole chain is as weak as that link. (more…)
Avoiding the Urgency Trap using Eisenhower Matrix
Please look over the following questions:
- Do you have long-term goals but no time or energy to make progress on them?
- Do you find yourself running around putting out fires all day?
- Are you usually busy but don’t feel like your work has a high impact?
- Are you having a hard time delegating and/or saying no?
If you find yourself feeling a twinge of guilt at any point while working through the questions listed above, then it’s recommended that you try Eisenhower Matrix (also known as the urgent-important matrix). (more…)
Marketing in Today’s Economy: Email as a Vital Tool
No one has control over the state of the economy. Today, due to the pandemic and its resultant impacts, the aggregate consumer demand is low. We are indeed in tough economic times.
However, this is not the time to focus less on marketing, but rather the opposite. In reality, reducing your marketing efforts in tough economic times is the last thing you should do. Instead, it is recommended that you change your approach by expanding your channels of marketing so as to increase reach without spending more. (more…)
Creating A Competitive Edge Using Service
Many organizations think that the only way to grow their business is to find new customers. But often, the best source for growth is sitting right in front of you – existing customers. (more…)