When it comes to selling, there is always going to be that stage where you come up against a prospect’s reluctance to buy and have to soothe any reservations they may have.
That is, a stage where you have to overcome a prospect’s objections.
And, it’s at this objections stage – a crucial stage enticingly near closing the sale – that many sales fall apart.
The reason is that handling objections can be tricky, and many employees in sales roles do not have adequate awareness and skills to identify objections and overcome them to close the sale.
But, this course is here to help. It will equip participants with a blend of all the key skills required to overcome objections and close the sale.
The course will help the participants plan and prepare for objections, reduce the number of objections they encounter, work through objections effectively, and improve their averages at closing sales.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: Building Credibility
Session 3: Your Competition
Session 4: Critical Communication Skills
Session 5: Observation Skills
Session 6: Handling Customer Complaints
Session 7: Overcoming Objections
Session 8: Handling Objections
Session 10: How Can Teamwork Help Me?
Session 11: Buying Signals
Session 12: Closing the Sale
Session 13: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced, and convenient).
How It Works: Using the unique login details we will send, participants simply access our learning portal with their browser and start learning.
Each participant will be in control of their learning pace and so can leverage our built-in concept of scaffolding to boost learning outcome.
Besides, they take the training at their convenience – any time of the day that suits their schedule and as frequently as they like until they finish.
Anywhere in the course a participant stops temporarily, it’s automatically saved so when they resume they continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send reports periodically to your organization until all participants complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We are usually in touch with every participant to encourage and support them until they finish. This leads to very high course completion rate.
Learning Outcome: On LearnSmart, the learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and learning-pace control.
Throughout each course, in an interactive manner, there are engaging questions and exercises that help assess the participant’s understanding as they learn. This approach gives concepts their own room to breathe and get digested.
And with control of their learning pace, each participant will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. A participant will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How To Enroll
Option 1 (for organizations that want to enroll their employees)
To have employees of your organization enrolled, please send the following to staffelearning@learnsmartglobal.com:
Once we receive the above information, we enroll the employees and send you an invoice.
When payment is received, we activate the course and send each of the employees an email containing their login details and step-by-step guide on how to start training.
Then, we will be sending training reports periodically to your organization on how all the employees are doing. For each employee, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Option 2 (for individuals buying this course for themselves)
Click on "Enroll For This Course”, checkout and make payment with your Visa, Master, or Amex card. You will receive your unique login details by email and start training.
When it comes to selling, there is always going to be that stage where you come up against a prospect’s reluctance to buy and have to soothe any reservations they may have.
That is, a stage where you have to overcome a prospect’s objections.
And, it’s at this objections stage – a crucial stage enticingly near closing the sale – that many sales fall apart.
The reason is that handling objections can be tricky, and many employees in sales roles do not have adequate awareness and skills to identify objections and overcome them to close the sale.
But, this course is here to help. It will equip participants with a blend of all the key skills required to overcome objections and close the sale.
The course will help the participants plan and prepare for objections, reduce the number of objections they encounter, work through objections effectively, and improve their averages at closing sales.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: Building Credibility
Session 3: Your Competition
Session 4: Critical Communication Skills
Session 5: Observation Skills
Session 6: Handling Customer Complaints
Session 7: Overcoming Objections
Session 8: Handling Objections
Session 10: How Can Teamwork Help Me?
Session 11: Buying Signals
Session 12: Closing the Sale
Session 13: A Personal Action Plan
Post-Course Assessment
Training Information
Delivery: E-learning (interactive, self-paced, and convenient).
How It Works: Using the unique login details we will send, participants simply access our learning portal with their browser and start learning.
Each participant will be in control of their learning pace and so can leverage our built-in concept of scaffolding to boost learning outcome.
Besides, they take the training at their convenience – any time of the day that suits their schedule and as frequently as they like until they finish.
Anywhere in the course a participant stops temporarily, it’s automatically saved so when they resume they continue from there by default.
Duration: Because it's self-paced, participants finish at different times. However, on the average, busy participants finish in 1 week.
Reports: We send reports periodically to your organization until all participants complete their training. For each participant, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Certificate: Each participant receives a certificate of training if course is successfully completed.
Access period: 30 days (can be extended).
Access device: Computer, Smartphone, or Tablet.
Comes with: Course transcripts for reference, and 100% money-back guarantee.
Learning Management & Support: We are usually in touch with every participant to encourage and support them until they finish. This leads to very high course completion rate.
Learning Outcome: On LearnSmart, the learning outcome compares favorably with that of conventional training. This is because of increased level of participation through interactivity and learning-pace control.
Throughout each course, in an interactive manner, there are engaging questions and exercises that help assess the participant’s understanding as they learn. This approach gives concepts their own room to breathe and get digested.
And with control of their learning pace, each participant will have the ability to stop and reflect whenever they want, or return to previously-delivered content, and thus ensure a deeper understanding before continuing. A participant will have the time to digest and integrate information being presented into their existing understanding and context. This is how they make sense of it leading to higher levels of cognitive engagement and higher levels of retention.
For the best learning outcome, we recommend that training be taken in chunks of minutes consistently rather than taking it in a long stretch trying to finish quickly.
How To Enroll
Option 1 (for organizations that want to enroll their employees)
To have employees of your organization enrolled, please send the following to staffelearning@learnsmartglobal.com:
Once we receive the above information, we enroll the employees and send you an invoice.
When payment is received, we activate the course and send each of the employees an email containing their login details and step-by-step guide on how to start training.
Then, we will be sending training reports periodically to your organization on how all the employees are doing. For each employee, the reports show progress, performance score, total time spent learning, and the last time course was accessed.
Option 2 (for individuals buying this course for themselves)
Click on "Enroll For This Course”, checkout and make payment with your Visa, Master, or Amex card. You will receive your unique login details by email and start training.
