When you make the wrong decision in a hiring process, you will have to deal with the havoc that the "wrong" employee can create: the business you may lose when that individual interacts with customers, the cost you incur when you have to repeat procedures that were handled ineptly and the pressures on other employees who must do more to cover for a struggling colleague.
And the cost of a bad hire doesn't end there if you consider the expense and hassle that you face when you have to cut your losses and dismiss this "wrong" hire.
Making the wrong decision in a hiring process can lead to a lot of extra stress and issues that can hinder the development of an organization.
Hence it's vital that organizations put in the time and effort, and take all reasonable steps to avoid making hiring mistakes. Hiring a new employee is not about finding someone to fill a position immediately such as a family member or loved one who might not meet all the requirements.
It’s about understanding the recruitment and selection process and making sure that the questioning and interviewing skills of those involved are up to the task to help determine who the best people are to help lead the company to success.
Over the years, many types of interviewing have come and gone. Behavioral interviewing, however, has lasted, and there are good reasons why - this structured, defensible approach to hiring helps organizations hire the best candidate for the job.
Thus this course will help participants master the behavioral interviewing techniques. They will also learn the recruitment and selection process and be able to refine their hiring process for optimal results. Put succinctly, it will give participants the skills and tools to hire successfully.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: History of the Interviewing Process
Session 3: The Recruitment & Selection Process
Session 4: Factors in the Hiring Process
Session 5: Cost Analysis
Session 6: Job Analysis and Position Profiles
Session 7: Determining the Skills You Need
Session 8: Finding Candidates
Session 9: Advertising Guidelines
Session 10: Screening Resumes
Session 11: Performance Assessments
Session 12: Problems Recruiters Face
Session 13: Interviewing Barriers
Session 14: Non-Verbal Communication
Session 15: Types of Questions
Session 16: Case Study
Session 17: Traditional vs. Behavioral Interviews
Session 18: Other Types of Questions
Session 19: The Critical Incident Technique
Session 20: Listening for Answers
Session 21: Difficult Applicants
Session 22: Interview Preparation and Format
Session 23: Other Interview Techniques
Session 24: Scoring Responses
Session 25: Checking References
Session 26: Human Rights
Session 27: Skill Application
Session 28: Pre-Assignment Review
Session 29: A Personal Action Plan
Post-Course Assessment
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmartglobal.com:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment
Simply click "Enroll For This Course" and complete our secure online checkout using your Visa, Master, or Amex card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
When you make the wrong decision in a hiring process, you will have to deal with the havoc that the "wrong" employee can create: the business you may lose when that individual interacts with customers, the cost you incur when you have to repeat procedures that were handled ineptly and the pressures on other employees who must do more to cover for a struggling colleague.
And the cost of a bad hire doesn't end there if you consider the expense and hassle that you face when you have to cut your losses and dismiss this "wrong" hire.
Making the wrong decision in a hiring process can lead to a lot of extra stress and issues that can hinder the development of an organization.
Hence it's vital that organizations put in the time and effort, and take all reasonable steps to avoid making hiring mistakes. Hiring a new employee is not about finding someone to fill a position immediately such as a family member or loved one who might not meet all the requirements.
It’s about understanding the recruitment and selection process and making sure that the questioning and interviewing skills of those involved are up to the task to help determine who the best people are to help lead the company to success.
Over the years, many types of interviewing have come and gone. Behavioral interviewing, however, has lasted, and there are good reasons why - this structured, defensible approach to hiring helps organizations hire the best candidate for the job.
Thus this course will help participants master the behavioral interviewing techniques. They will also learn the recruitment and selection process and be able to refine their hiring process for optimal results. Put succinctly, it will give participants the skills and tools to hire successfully.
Course Objectives
After completing this course, participants will be able to:
Course Outline
Session 1: Course Overview
Session 2: History of the Interviewing Process
Session 3: The Recruitment & Selection Process
Session 4: Factors in the Hiring Process
Session 5: Cost Analysis
Session 6: Job Analysis and Position Profiles
Session 7: Determining the Skills You Need
Session 8: Finding Candidates
Session 9: Advertising Guidelines
Session 10: Screening Resumes
Session 11: Performance Assessments
Session 12: Problems Recruiters Face
Session 13: Interviewing Barriers
Session 14: Non-Verbal Communication
Session 15: Types of Questions
Session 16: Case Study
Session 17: Traditional vs. Behavioral Interviews
Session 18: Other Types of Questions
Session 19: The Critical Incident Technique
Session 20: Listening for Answers
Session 21: Difficult Applicants
Session 22: Interview Preparation and Format
Session 23: Other Interview Techniques
Session 24: Scoring Responses
Session 25: Checking References
Session 26: Human Rights
Session 27: Skill Application
Session 28: Pre-Assignment Review
Session 29: A Personal Action Plan
Post-Course Assessment
The LearnSmart Advantage
Flexible, Participant-Paced Learning
All LearnSmart courses are delivered online through our interactive learning platform, allowing participants to learn wherever and whenever it is convenient.
Using the unique login details we provide, participants simply access the course through their web browser on a computer, smartphone, or tablet – no special software installation required.
Because every participant learns differently, each person controls their own pace. They can pause, reflect, revisit previous lessons, and continue exactly where they stopped. Progress is automatically saved, making learning convenient even for busy professionals.
Most participants complete their training within one week, although they have 30 days of access (extendable where necessary).
Designed for Better Learning
LearnSmart courses are carefully designed to maximize understanding, participation, and long-term retention – not simply content consumption.
Throughout each course, participants actively engage with practical questions, exercises, knowledge checks, and interactive learning activities that reinforce understanding as they progress.
Unlike traditional classroom sessions where learning must keep pace with the facilitator, LearnSmart allows every participant to spend more time on concepts they find challenging while moving quickly through familiar areas. This flexibility leads to deeper understanding, stronger retention, and greater confidence in applying new knowledge on the job.
For the best learning experience, we recommend completing the course in shorter learning sessions spread over several days rather than trying to finish everything in one sitting.
Learning Management & Participant Support
Learning does not end after enrollment.
Our team stays in touch with participants throughout their learning journey, providing reminders, encouragement, and support until they complete their course. This proactive approach contributes to our consistently high course completion rates.
Organizational Progress Reports
For organizations enrolling employees, we provide periodic training reports until all participants complete their courses.
Each report includes:
This enables managers and HR teams to monitor participation and completion without additional administrative effort.
Certificate of Training
Participants who successfully complete the course receive a LearnSmart Certificate of Training.
Included with Every Course
Every enrollment includes:
How to Get Started
Choose the enrollment option that best suits your needs.
Option 1 – For Organizations
This option is ideal for organizations enrolling one or more employees.
Email the following information to staffelearning@learnsmartglobal.com:
Once we receive these details, we will:
Throughout the training period, your organization will receive periodic progress reports showing each participant's learning progress, assessment score, total learning time, and latest course activity.
Option 2 – Individual Enrollment
Simply click "Enroll For This Course" and complete our secure online checkout using your Visa, Master, or Amex card.
Once your payment is successful, we are automatically notified, after which we will:
We look forward to welcoming you to LearnSmart and supporting you throughout your learning journey.
